Frequently Asked Questions

We Answer All Of Your Questions!

Do you have questions about what Planetyze Hostel is, our operating times, or any other general details? Have all your questions answered right here!

Planetyze is an online guidebook that contains on-site videos. If you visit the website , you can get itineraries for your next Japan destination!

Our scheduled check-in time is from 16:00-21:00pm.
If you check-in earlier and get your keys, you can come in and out at any time.
The latest possible time we can offer you is until 11:00pm. After that time there is no staff at the front desk. We are terribly sorry for the inconvenience.

Yes, small security lockers are provided in each dormitory for valuables.

Our front door will be closed from 11pm until 7am, but you can get in and out with your room key. Please make sure to bring your key with you when you leave the hotel during these hours.

Absolutely, let our staff know and we will be glad to hold your luggage for you.

Please make all reservations online. You can reserve a room by clicking here.

The reception is open from 8am until 11pm. We appreciate your understanding.

Children under 6 may share a bed with an adult in private rooms.

Yes we have coin laundry available for all guests.

Guests must be 18 or older to stay by themselves or 15 or older to stay in the dorms with a parent. Children of any age may stay with a parent in private rooms.

All rooms in the hostel have shared showers/bathrooms. There are no private showers/bathrooms in the hostel.

For more details please visit our Cancellation Policy page.

Please don't hesitate to contact us at our contact page.